Helpdesk System Administrator

About the role

You will join a fast‑growing international technology environment as a Helpdesk System Administrator, supporting a fully remote organization. The role combines hands‑on IT operations with system administration, allowing you to develop expertise across a diverse set of business applications.

Key responsibilities

• Manage the complete corporate hardware lifecycle, from procurement and configuration to inventory tracking and international shipping.
• Configure and maintain macOS devices using Apple Business Manager and Mobile Device Management (MDM) solutions.
• Support employee onboarding and offboarding by handling accounts, permissions, access rights, and equipment allocation.
• Provide day‑to‑day helpdesk support in English and Ukrainian, troubleshooting technical issues for users across regions.
• Administer access, subscriptions, renewals, and invoices for a wide range of business applications and digital tools.
• Perform access reviews and assist with basic security initiatives such as phishing prevention and employee awareness.
• Maintain accurate documentation, update internal knowledge bases, and continuously improve IT processes and workflows.

Required profile

• Hands‑on experience in IT support, helpdesk, or system administration (including internships or related technical roles).
• Strong familiarity with macOS and interest in deepening Apple ecosystem skills.
• Understanding of networking fundamentals, OSI model concepts, common protocols and security considerations.
• Ability to diagnose technical issues systematically and communicate clear solutions.
• Organizational skills with the capacity to prioritize tasks independently.
• English proficiency at B1‑B2 level and confidence communicating with international users and suppliers.

Required skills

• macOS
• Apple Business Manager
• Mobile Device Management (MDM) solutions
• Ticketing platforms / IT service management tools
• Networking fundamentals (OSI model, protocols)
• Basic security practices (access control, phishing prevention)
• Basic automation knowledge