IT Coordinator – Europe

Wilhelmsen Ships Service GmbH · Hamburg

🇬🇧 English

Microsoft 365 ServiceNow

Job description

About the role

We are looking for an IT Coordinator to join the Global Business Services division of Wilhelmsen Ships Service GmbH in Hamburg. The role focuses on proactive IT support, empowering users of Microsoft 365 and ServiceNow, and ensuring high user satisfaction across Europe.

Key responsibilities

Provide 2nd‑line support and guidance to the 1st‑line team, handling technical issues that require hands‑on attention.
Promote user self‑service by delivering training and knowledge on Microsoft 365 applications.
Utilise ServiceNow to automate processes and streamline support workflows.
Monitor user satisfaction, identify improvement opportunities and drive service quality.
Coordinate local IT projects, including new business‑application roll‑outs, infrastructure changes and vendor management.

Required profile

Highly motivated to help colleagues improve their IT knowledge.
Comfortable working in an international, English‑speaking environment.
Strong communication skills in both English and German.

Required skills

Microsoft 365
ServiceNow

Questions fréquentes

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Source : ats:workday

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Published 2 months ago

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Wilhelmsen Ships Service GmbH

Hamburg

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