Key Account Manager – Fund Managers & Investors

About the role

As a Key Account Manager at bunch, you will be the primary partner for fund managers and investors, ensuring they receive a seamless and high‑quality experience. You will work closely with the Customer Success Team and report directly to the Head of Customer Success, shaping long‑term relationships and driving measurable growth.

Key responsibilities

• Serve as the strategic point of contact for fund managers, ensuring a seamless, high‑quality experience across all touchpoints.
• Lead the end‑to‑end post‑sales lifecycle—from onboarding through growth and upsell—working with Operations, Product, Sales, Legal and Finance.
• Build deep, trust‑based relationships and translate customer needs into product and operational improvements.
• Own and optimise key metrics such as NPS, retention, NRR and manage escalations.
• Collaborate with the Head of Customer Success to refine and scale the Customer Success strategy.

Required profile

• 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• Proven ability to manage complex, high‑value customer relationships and engage senior stakeholders.
• Strong analytical and communication skills, able to simplify complex topics for diverse audiences.
• Track record of thriving in fast‑moving, high‑growth environments and adapting to changing priorities.
• Fluent in English and German.

What we offer

• Competitive salary.
• Customizable benefits package covering wellbeing, sport, mobility, food and more.
• 28 days of vacation plus 2 company days and local public holidays.
• Hybrid work model: three days per week in the Berlin office and remote flexibility.
• Up to six remote calendar weeks per year.
• Modern tech setup and a diverse team of 120+ members from over 40 countries.