Mail & Office Support Operator – Digital & Workplace Solutions

About the role

As a Mail & Office Support Operator in Digital & Workplace Solutions, you will ensure the smooth flow of mail, packages and basic office services for our Berlin office. Working in a small on‑site team, you will use digital tools such as package lockers, scanners and tracking devices to meet agreed deadlines and quality standards while reporting to the Frankfurt head office.

Key responsibilities

• Receive, sort, distribute and ship incoming and outgoing mail and parcels according to quality standards.
• Operate package lockers, scanning and tracking solutions to maintain a transparent process.
• Scan, index and route documents using defined document‑management tools.
• Monitor service deadlines and daily volumes to achieve productivity targets.
• Provide basic office support, including stationery requests and distribution.
• Assist with minor issues on office print devices and coordinate escalations when needed.
• Maintain accurate logs for mail, shipping, scanning and related activities.
• Prepare and manage meeting‑room and facility support tasks to ensure a professional client experience.
• Follow global control procedures consistently to ensure compliant processes.
• Communicate service status and issues clearly with on‑site stakeholders and the Frankfurt manager.

Required profile

• Experience in mailroom, shipping/receiving, scanning or office support operations.
• Ability to meet deadlines, quality standards and productivity expectations.
• Confidence using digital tools and office technology such as scanners, tracking devices and printers.
• Strong attention to detail when handling documents, labels and service records.
• Customer‑focused mindset with a professional approach to on‑site support.
• Effective teamwork in a small, new office environment.
• Clear written and verbal communication skills.
• Consistent adherence to defined procedures and controls.

Required skills

• Scanners
• Package lockers
• Tracking devices
• Document management software
• Printer troubleshooting