Onsite Support Engineer – Desktop & Network Support

About the role

AVASO Technology is looking for an Onsite Support Engineer to join its Frankfurt office. You will provide hands‑on technical assistance to end users, troubleshoot hardware, software and network issues, and ensure smooth operation of desktop environments. The role combines on‑site visits with remote support, requiring a customer‑focused mindset.

Key responsibilities

• Deliver on‑site and remote desktop support for Windows, macOS and Linux users.
• Troubleshoot and resolve hardware, software and network problems, including TCP/IP, DNS and DHCP.
• Install, configure and maintain laptops, desktops, peripherals and operating system images.
• Manage user accounts, group policies and security settings via Active Directory.
• Perform system audits, apply updates and ensure security compliance.
• Create technical documentation and provide end‑user training as needed.
• Collaborate with the IT team, handle support tickets and escalate issues following ITIL processes.

Required profile

• Minimum 2 years of experience in desktop or technical support.
• Strong communication skills in English and Dutch.
• Ability to work independently, prioritize tasks and meet deadlines.

Required skills

• Windows OS, macOS, Linux environments.
• Active Directory, group policy management.
• Remote desktop tools and troubleshooting techniques.
• Networking protocols: TCP/IP, DNS, DHCP.
• MS Office Suite and productivity software.
• Hardware diagnostics, repair and replacement.
• System imaging and deployment tools (SCCM, MDT).
• ITIL incident, problem and change management.
• CompTIA A+ and/or Microsoft Certified Desktop Support Technician certification.
• Experience with Microsoft 365, Google Workspace and IT security best practices.

What we offer

• Dynamic, global team with opportunities for career growth.
• Competitive salary and benefits package.
• Access to cutting‑edge technologies and continuous learning.