Relationship Manager – Partner Success (Hybrid, Frankfurt/London)

About the role

As a Relationship Manager (Partner Success Manager) you will own a portfolio of strategic partners, ensuring they adopt, engage with, and retain our risk‑management solutions. You will work closely with Partner Business Development Managers to grow existing relationships and capture new opportunities across our hybrid‑working offices in Frankfurt and London.

Key responsibilities

• Build and maintain trusted relationships with partners.
• Drive partner success through adoption, engagement, and retention strategies.
• Coordinate and facilitate Quarterly Business Reviews (QBRs) with key partners.
• Support onboarding, training, and ongoing partner enablement.
• Identify upselling and cross‑selling opportunities in partnership with BDMs.
• Act as the central point of coordination between partners and internal teams.
• Prepare presentations, reports, and partner engagement materials.
• Manage day‑to‑day partner requests, including administrative processes.
• Collaborate with sales, product, and operations teams to ensure a seamless partner experience.
• Occasional travel to partner sites and events.

Required profile

• 2–4 years of experience in account management, customer success, or partner management.
• Proven ability to build lasting client relationships.
• Excellent communication and stakeholder‑management skills.
• Comfortable balancing client‑facing activity with administrative responsibilities.
• Independent work style with strong prioritisation and problem‑solving mindset.
• Experience in SaaS, technology, or risk‑related industries is highly regarded.
• Familiarity with partner or channel ecosystems is advantageous.
• Flexibility to work in a hybrid model (typically two days in the office).

Required skills

• Salesforce (CRM tool) proficiency.

What we offer

• Hybrid working model with flexibility to balance office and remote work.
• Opportunities to engage with global partners both virtually and face‑to‑face.
• Collaborative, high‑performing sales team focused on long‑term customer success.