Senior Account Manager – Expansion & Upsell

About the role

We are expanding our customer base by focusing on upsells, cross‑sells and strategic price increases. As an Account Manager you will drive this expansion motion, working closely with Sales, Customer Value and Product teams to turn growth opportunities into revenue.

Key responsibilities

• Own deals end‑to‑end: identify opportunities, build business cases, negotiate and close contracts.
• Maintain master account intelligence, map stakeholders and decide when to lead expansion versus involving AEs or Customer Value.
• Coordinate with Sales, Customer Success, Product and Finance to align pipelines, forecast and deliver expansion deals.
• Build accurate expansion forecasts, manage deal timelines and keep the business informed.
• Translate product roadmap into revenue by partnering with Product and Marketing on new modules.
• Help shape the function by creating reusable processes, pricing guardrails and engagement rules.

Required profile

• 2‑4 years of proven commercial success in high‑performance B2B SaaS environments.
• Strong stakeholder management with senior buyers (C‑level, procurement heads).
• Negotiation toughness and ability to protect margins while maintaining relationships.
• Process‑oriented mindset, handling contracts, renewal dates and forecasting.
• Genuine interest in industrial procurement and manufacturing.
• Native German speaker with fluent English.

What we offer

• Competitive salary and equity participation.
• Vibrant in‑office culture in central Munich (≥4 days/week onsite).
• Development budget, regular learning events and mentorship.
• 26 + 4 vacation days plus additional time‑off benefits.