(Senior) Account Manager - Nachhaltigkeit

About the role

As an Account Manager you will act as a trusted climate advisor for enterprise customers using Root's sustainability software. The position is based in Berlin and requires fluency in German and English. You will own the full customer lifecycle from onboarding to renewal and growth.

Key responsibilities

• Drive customer success and retain annual contract value (ARR) by guiding clients on their Net Zero journey.
• Lead renewal negotiations, identify upsell opportunities, and expand the platform across new regions and teams.
• Onboard sustainability managers, farm technicians and farmers, ensuring high‑quality farm‑level data collection.
• Represent customer needs internally to influence product development and provide actionable sustainability guidance.

Required profile

• 3+ years in customer‑facing roles (B2B SaaS, consulting or startup/scale‑up environments).
• Hands‑on, reliable, detail‑oriented and able to manage multiple priorities in a fast‑changing early‑stage environment.
• People‑centric, empathetic communicator who aligns customer outcomes with business goals.
• Fluent in German (C2) and English (C1+).

Required skills

• Hubspot
• Gong
• Claude
• Slack
• Google Workspace
• Notion