Senior Business Travel Consultant (German speaking) – Remote

About the role

We are looking for a Senior Business Travel Consultant who speaks German to provide a seven-star, executive-level service to senior leaders and high-value corporate clients. The role combines premium hospitality expertise with contact-centre efficiency to manage complex, time-critical itineraries remotely.

Key responsibilities

• Manage end-to-end Executive and VIP travel, including air, hotel, ground transport and bespoke requests.
• Provide expert recommendations aligned with traveller preferences, company policy and duty-of-care.
• Handle urgent, high-impact travel disruptions with speed, empathy and precision.
• Operate across phone, chat and email channels while meeting productivity, handle-time and SLA targets.
• Build long-term relationships with executive travellers through consistent, high-quality service.

Required profile

• Proven experience delivering high-touch, premium customer service in executive travel, hospitality or luxury brands.
• Strong understanding of contact-centre performance metrics such as productivity, efficiency and CSAT.
• Exceptional communication skills with a polished, discreet style.
• Ability to stay calm, decisive and solutions-focused in high-pressure situations.

Required skills

• Amadeus (GDS)
• Sabre (GDS)
• Galileo (GDS)