Senior Customer Success Manager - DACH

About the role

Senior Customer Success Manager for the DACH region, responsible for guiding enterprise customers through the adoption and value realization of Constructor.io’s product search and discovery platform.

Key responsibilities

• Own the end‑to‑end customer journey from kickoff to ongoing value realization, ensuring meaningful business outcomes.
• Build trusted relationships with stakeholders ranging from engineers and product teams to Directors, VPs and C‑level executives.
• Translate technical concepts and performance data into clear business value such as conversion, revenue and operational efficiency.
• Plan and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) that drive strategic conversations and measurable impact.
• Identify risks early, lead escalations with urgency, and maintain customer confidence through resolution.
• Partner with Account Management to support retention, growth and expansion opportunities.

Required profile

• At least three years managing relationships with enterprise customers in Customer Success, Account Management or similar roles.
• Experience working with complex enterprise organizations and influencing senior stakeholders.
• Strong executive presence and ability to lead strategic conversations, including QBRs and EBRs.
• Excellent problem‑solving skills, intellectual curiosity and ability to learn quickly in a fast‑moving technical environment.
• Fluency in German is an advantage but not required; based in the DACH region.

What we offer

• Competitive compensation package including stock options.
• Fully remote team – choose where you live.
• Home‑office stipend and Apple laptops for new employees.
• Training and development budget refreshed each year.
• Parental leave for qualified employees.
• Commitment to diversity, equity and inclusion.