Senior IT Operations Specialist

About the role

We are looking for a Senior IT Operations Specialist to be the primary technical partner for our Hamburg headquarters. You will support employees directly, resolve tickets across all levels and drive technology projects that improve productivity.

Key responsibilities

• Handle Level 1‑3 IT support tickets, triage issues and provide solutions without escalation.
• Monitor and act on urgent out‑of‑hours requests from other markets.
• Guide working students in ticket handling and ensure accountability.
• Lead technology projects such as Chrome OS roll‑outs, tool consolidations, onboarding enhancements and office infrastructure upgrades.
• Provide consulting and enablement sessions, leveraging existing SaaS tools and introducing AI‑driven productivity solutions.

Required profile

• At least 4 years of professional experience in IT systems or systems engineering.
• Proven expertise in IT support ticketing processes and analysis.
• Ability to work independently and collaboratively on technology projects.
• Strong knowledge of Google Workspace, Office 365, and Mobile Device Management solutions (JAMF, Microsoft Intune).

Required skills

• Google Workspace
• Microsoft Office 365
• JAMF
• Microsoft Intune
• Chrome OS
• Mobile Device Management
• SaaS application support