Senior Manager, GTM Operational Excellence

About the role

This senior leadership position is based in Germany and focuses on transforming the global Go‑To‑Market (GTM) organization through AI‑enabled operational systems. You will work closely with senior executives across RevOps, Systems, Product, Data, and Enablement to build scalable, data‑driven processes that eliminate friction and improve revenue efficiency.

Key responsibilities

• Define and lead a multi‑quarter GTM Operational Excellence strategy aligned with growth and revenue goals.
• Mentor and scale a high‑performing operations team that identifies systemic inefficiencies.
• Partner with executive stakeholders across GTM, RevOps, Systems, Data, Product, and Finance to align priorities.
• Design AI‑enabled automation workflows, support layers, and knowledge‑management structures.
• Conduct root‑cause analyses of complex operational challenges and deliver permanent, scalable solutions.
• Own enterprise change‑management frameworks for global adoption of new processes and tools.
• Define and monitor KPIs such as cost‑to‑serve, ticket deflection, MTTR, adoption velocity, and process efficiency.
• Lead post‑incident reviews and translate failures into preventive infrastructure enhancements.

Required profile

• Extensive experience in BizOps, RevOps, Strategy & Operations, or equivalent roles within fast‑scaling SaaS or tech companies.
• 2‑3+ years of proven leadership managing high‑performing operations or RevOps teams.
• Track record of building and evolving GTM systems, processes, and frameworks in growth and enterprise environments.
• Deep knowledge of complex GTM tech stacks and AI‑driven workflow design.

Required skills

• Salesforce
• CPQ tools
• Routing systems
• Compensation platforms