Support Specialist & Logistics Coordinator

About the role

We are seeking a highly organized Support Specialist & Logistics Coordinator to provide real‑time operational support to delivery partners across Germany. The role ensures drivers can start routes on time, resolves on‑road issues quickly, and maintains a smooth delivery experience. You will work with digital communication tools, monitor performance and help improve processes through SOP updates.

Key responsibilities

• Monitor on‑road operations for multiple delivery partners and track daily performance.
• Provide real‑time support to drivers and partner coordinators via chat tools such as Slack.
• Troubleshoot check‑in issues, delays and other on‑road problems.
• Follow up with partners on late arrivals or delays to ensure timely execution.
• Update daily tracking files and compile end‑of‑day reports.
• Maintain and improve Standard Operating Procedures based on operational feedback.
• Support transitions between communication platforms.

Required profile

• Strong bias for action and ability to work independently.
• Clear and concise written and verbal communication skills.
• Basic proficiency in Excel and common collaboration platforms.
• Ability to write and maintain Standard Operating Procedures.
• Experience in delivery, logistics or transportation is a plus.
• Good understanding of delivery apps and routing tools.
• Fluent German (conversational) and English (fluent).

Required skills

• Microsoft Excel
• Collaboration platforms (e.g., Slack)
• Standard Operating Procedure documentation