Technical Support Engineer

About the role

Join a technology‑driven support team in Germany and act as the primary technical point of contact for external partners and internal teams. You will diagnose issues, support integrations, and help maintain high service standards in a fast‑paced software environment.

Key responsibilities

• Manage support requests through ticketing systems and communication channels.
• Investigate, diagnose, and resolve software behavior, platform integration, configuration, and connectivity issues.
• Analyze logs and use diagnostic tools to identify root causes.
• Collaborate with engineering, QA, and production teams to escalate complex problems and drive long‑term improvements.
• Identify recurring problems, suggest improvements, and contribute to platform reliability.
• Create and maintain technical documentation, troubleshooting guides, runbooks, and knowledge‑base articles.
• Track and document support activities for reporting and continuous service improvement.

Required profile

• Bachelor’s degree in Computer Science, IT, or a related field, or equivalent professional experience.
• Proven experience as a Technical Support Engineer, Application Support Engineer, or similar role in a software/technology environment.
• Strong analytical and problem‑solving abilities, able to troubleshoot complex issues calmly.
• Excellent written and verbal communication skills in English.

Required skills

• Networking fundamentals.
• Web‑based applications and software environments.
• Ticketing and incident‑management tools such as JIRA and Zendesk.

What we offer

• Opportunity to work with modern technologies and make a direct impact on customer success.
• Collaborative environment with engineering, QA, and product teams.
• Professional growth in a fast‑moving software company.