Airport Passenger Support Assistant (Freelance)

About the role

Join the Flighthelp Airport Team to help travelers navigate major flight delays and cancellations. You will work on‑site at airports in your region, providing clear, friendly information and guidance to passengers facing unexpected travel disruptions.

Key responsibilities

• Assist passengers during significant delays or cancellations, answering questions about available support.
• Maintain a visible, approachable presence throughout the airport terminal.
• Provide up‑to‑date information on flight status, rebooking options, and compensation policies.
• Collaborate with airport staff and Flighthelp coordinators to ensure consistent service.

Required profile

• Enjoys fast‑paced, dynamic environments.
• Strong communicator, comfortable approaching and speaking with strangers.
• Fluent in French; English is a plus.
• Freelancers, side‑income seekers, or hospitality professionals looking for flexible work.

Required skills

What we offer

• Fixed payment for each completed assignment.
• Performance‑based bonuses with high earning potential.
• Flexible, assignment‑based schedule.
• Opportunity to meet travelers from around the world.
• Independent, people‑focused work in a vibrant airport setting.