IT Support Engineer (Onsite)

About the role

The Onsite IT Support Engineer will deliver hands‑on technical assistance to end users at client locations in Munich. The role covers deskside support, IT lounge assistance, enterprise mobility services, IMACD activities and basic network troubleshooting, ensuring smooth daily IT operations in line with client standards.

Key responsibilities

• Provide onsite deskside support for laptops, desktops, peripherals and workplace devices, logging tickets in ServiceNow.
• Act as first point of contact at the IT Lounge/Walk‑In Center, handling hardware swaps, MFA issues and meeting‑room AV checks.
• Support macOS and mobile endpoints, perform Azure AD device registration and Microsoft Intune enrollment.
• Execute Install, Move, Add, Change, Delete (IMACD) tasks, including imaging, staging and data migration.
• Perform LAN/Wi‑Fi patching, de‑patching and basic cabling, assisting network and telephony teams.
• Maintain asset records in the CMDB, tag equipment and manage local stockroom inventory.
• Provide backup coverage for nearby client sites and travel to additional locations as needed.

Required profile

• Strong customer‑facing attitude with clear communication skills.
• Ability to work independently onsite and follow ITSM processes.
• Proficiency in English and the local language.

Required skills

• Windows desktop support
• macOS device support
• Enterprise Mobility Services (EMS)
• Azure Active Directory (Azure AD)
• Microsoft Intune
• ServiceNow and ITSM processes
• Basic LAN/Wi‑Fi networking knowledge
• CMDB and asset lifecycle management