Director of Operations (m/f/d)

About the role

The Director of Operations will act as the strategic business leader for a hotel property located at Potsdamer Platz 3 in Berlin. Reporting to senior management, this role oversees all core operational departments, ensuring brand standards, guest satisfaction, and financial performance are met.

Key responsibilities

• Lead and coordinate Front Office, Housekeeping, Food & Beverage, Recreation/Health Club, and Engineering/Maintenance teams.
• Develop and implement property‑wide operational strategies aligned with the brand’s business objectives.
• Monitor profitability, analyze service issues, and drive corrective actions to meet revenue and cost targets.
• Review financial statements, budgets, and wage reports, coaching department heads to manage expenses and occupancy.
• Champion the brand’s service vision, communicate goals, and foster a culture of continuous improvement.
• Ensure positive owner relations and deliver a guest experience that exceeds expectations.

Required profile

• 2‑year degree in Business Administration, Hotel & Restaurant Management or related field + minimum 4 years relevant experience, OR a 4‑year bachelor’s degree + minimum 2 years experience in guest services, front desk, housekeeping, sales/marketing, or operations management.
• Proven leadership ability in a multi‑department hotel environment.
• Strong analytical mindset with experience in budgeting and revenue management.

Required skills