Office and Inventory Assistant

About the role

Trillium is seeking an Office and Inventory Assistant to provide routine support to the sales, production, and field service teams. You will act as a liaison between customers and internal departments while ensuring accurate inventory management and excellent customer service.

Key responsibilities

• Respond to client inquiries via phone, email, fax, and mail, supporting satisfaction and ongoing relationships.
• Review quotes for completeness and accuracy.
• Coordinate communication between sales, customers, field service, and production.
• Execute customer service metrics reporting and manage warranty returns.
• Kitting, issuing, receiving, and stocking parts for jobs and sales orders.
• Prepare customer information packets and maintain inventory records.
• Assist with product ordering and handle inbound/outbound shipping using computerized systems.
• Perform other duties as assigned.

Required profile

• Strong written and oral communication skills.
• Ability to multitask, prioritize, and maintain organization in a changing environment.
• Initiative, responsibility, and flexibility.
• Proficiency with office equipment (telephone, copier, fax, mail machines).
• Accurate calculation of discounts, proportions, and percentages.
• High school diploma or equivalent; college coursework preferred.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Company‑paid short‑term and long‑term disability
• Life insurance
• Generous vacation policy