Business Development Manager (m/f/d)

About the role

Freshworks is seeking a data‑driven Business Development Manager to lead and coach a team of Business Development Managers (BDMs) focused on the DACH market. As a player‑coach you will design playbooks, leverage AI‑enabled sales technology, and drive both inbound and outbound sales development to generate qualified opportunities.

Key responsibilities

• Drive inbound and outbound sales development activities and collaborate with cross‑functional teams.
• Train, mentor and lead a team of BDMs, ensuring effective time management and territory planning.
• Maintain a tight feedback loop with sales to guarantee lead quality, proper qualification and follow‑up.
• Conduct weekly team meetings and 1:1s to track progress against targets.
• Provide detailed performance analysis, reporting qualification and conversion rates, and forecast sales trends.
• Partner with Marketing to define campaign strategies, evaluate results and feed real‑world insights.
• Implement an AI‑first go‑to‑market approach using automation, intent data and buying signals.

Required profile

• Minimum 3 years of experience building and leading high‑performing business development teams.
• Data‑driven mindset with strong analytical and reporting capabilities.
• Player‑coach attitude: able to create processes while actively selling.
• Excellent communication and collaboration skills across sales, marketing and product functions.
• Fluent in English; German language skills are a plus for the DACH market.

Required skills