Account Manager

About the role

We are partnering with a leading e‑commerce and technology company that is transforming how businesses connect with customers. As an Account Manager you will shape the success of new businesses, build strong partner relationships and drive operational improvements in a fast‑paced, global marketplace.

Key responsibilities

• Manage day‑to‑day relationships with external partners, supporting their growth and integration.
• Cultivate senior‑level relationships with external businesses to ensure success and satisfaction.
• Represent partner needs to internal leadership and communicate insights.
• Develop and implement scalable processes for new workstreams to improve efficiency.
• Analyse challenges and devise creative solutions to enhance customer and partner experience.
• Identify opportunities to refine partner onboarding, growth, and management processes.
• Act as the primary voice for partners, challenging the status quo and driving innovation.
• Collaborate cross‑functionally with business, operations, marketing, product, and technology teams.
• Provide timely, accurate assistance to internal and external stakeholders.
• Oversee partner registrations and product submissions, ensuring smooth processing.
• Track and quantify operational challenges, delivering data‑driven requirements for automation and tooling.
• Manage operational relationships with key stakeholders to foster strong partnerships.
• Contribute to a positive team environment and support achievement of service level agreements and quality standards.

Required profile

• Excellent communication skills, especially with external partners.
• Proven experience presenting to senior leadership.
• Exceptional attention to detail.
• Highly organized and process‑oriented.
• BA/BS degree or equivalent practical experience.

Required skills