Account Manager – Partner Relations (Munich)

About the role

We are looking for an Account Manager to join a leading e‑commerce and technology company in Munich. In this role you will be the primary liaison for external partners, helping them grow and integrate with our global marketplace while ensuring a seamless customer experience.

Key responsibilities

• Manage day‑to‑day relationships with external partners, supporting their onboarding, growth and ongoing success.
• Build and maintain senior‑level relationships, acting as the voice of partners within the organization.
• Develop and implement scalable processes for new workstreams to improve operational efficiency.
• Analyse challenges, propose creative solutions and drive continuous improvement of partner and customer experiences.
• Collaborate cross‑functionally with business, operations, marketing, product and technology teams.
• Oversee partner registrations and product submissions, ensuring accurate and timely processing.
• Track operational challenges, provide data‑driven requirements for automation and tooling enhancements.

Required profile

• Excellent communication skills, especially when interacting with external partners and senior leadership.
• Strong attention to detail and a highly organized, process‑oriented work style.
• BA/BS degree or equivalent practical experience.

Required skills