Assistant Head of Operations

About the role

As the Assistant to the Head of Operations, you will work side‑by‑side with senior leadership to keep operational projects on track, connect headquarters with store teams, and turn data into actionable decisions. The role offers high visibility across a fast‑growing European restaurant group.

Key responsibilities

• Coordinate and monitor operational projects from planning through execution across all locations.
• Track key performance indicators, prepare performance reports and highlight improvement opportunities.
• Support end‑to‑end new store openings and expansion initiatives.
• Create and maintain SOPs, guidelines and other operational documentation.
• Facilitate communication between HQ and store teams to ensure seamless information flow.
• Collaborate with HR, Finance, Marketing, Logistics and Facilities on daily operational matters.
• Prepare meeting materials, presentations and follow‑up action plans for senior leadership.
• Assist with budgeting, resource planning and operational development projects.

Required profile

• Degree in Business Administration, Hospitality Management, Operations or a related field.
• Experience in operations, project management, hospitality or administrative roles.
• Strong organisational ability and capacity to manage multiple priorities.
• Analytical mindset with the ability to interpret data and drive decisions.
• High ownership and proactive follow‑through.
• Clear communicator with solid stakeholder‑management skills.
• Fluent English.

Required skills

• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Direct collaboration with the Head of Operations, providing high visibility from day one.
• High‑impact role with real responsibility and room for initiative.
• Clear career development and progression pathways.
• Up to 32 days of annual leave.
• Competitive, performance‑based salary reflecting experience and contribution.
• Permanent employment contract.
• Opportunity to join one of Europe’s fastest‑growing restaurant companies.