Business Development Manager

About the role

The Business Development Manager will be responsible for generating new sales opportunities and closing deals across the assigned region. Working closely with management, the role focuses on achieving set revenue and margin targets by identifying, nurturing and converting prospects into long‑term customers.

Key responsibilities

• Develop and execute account plans to meet monthly, quarterly and annual revenue goals.
• Create and maintain documented account development plans and a robust pipeline of opportunities.
• Provide accurate sales forecasts and keep internal systems updated with progress.
• Build and sustain strong relationships with existing and potential customers, ensuring their expectations are managed throughout the sales cycle.
• Lead bid and tender processes, coordinating virtual teams to deliver high‑quality proposals on time.
• Promote additional services and solutions to customers, driving cross‑selling and upselling.
• Maintain up‑to‑date knowledge of product offerings, industry trends and technology relevant to the business.
• Mentor and advise fellow sales colleagues to support their development and success.

Required profile

• Bachelor’s degree.
• Minimum of 2 years experience closing major accounts and consistently meeting or exceeding sales targets.
• Proven experience in SaaS or Customer Experience (CX) environments.

Required skills

• SaaS
• CX