Customer Service Representative

About the role

The Customer Service Representative provides commercial support to national and international customers, primarily in the semiconductor market. The role involves handling quotes, orders, and documentation while coordinating with internal departments and customers.

Key responsibilities

• Create quotes for customer‑specific products and projects in coordination with Sales and Business Segment.
• Independently handle orders, track deadlines, and manage special customer orders, including VPAs and pricing agreements.
• Process returns, generate credit/debit notes, and create invoices for customers.
• Maintain order‑related documentation, digital customer files, and master data in SAP.
• Process delivery lists, export reports, and monitor deadlines via customer portals.
• Coordinate customer‑specific delivery approvals and liaise with shipping departments.
• Support cross‑departmental projects, process improvements, and generate reports for internal and external requirements.

Required profile

• Completed commercial training or comparable degree.
• Several years of experience in customer service, order management, or similar role in manufacturing.
• Strong organizational skills, structured and independent working style.
• Good English communication skills, both written and spoken.
• High quality awareness and strong customer orientation.
• Ability to work with international customers and interdisciplinary teams.

Required skills

• Very good knowledge of SAP SD.
• Proficient use of Microsoft Office applications, especially Excel, Outlook, and Word.