Forward Deployed Engineer – On‑site, Berlin

About the role

This is a hands‑on position with end‑to‑end responsibility for customer deployments and technical success. You will work directly with a subset of our customers, configure and customize our AI receptionist Luna to fit their environments, and ensure reliable operation in real‑world healthcare settings. The role sits at the intersection of engineering, product, and customer reality and is based on‑site in Berlin, requiring fluent German.

Key responsibilities

• Own the technical onboarding of new customers, from first deployment to stable production usage.
• Configure and customize Luna to fit different practice setups, workflows, and constraints.
• Implement customer‑specific solutions and feed recurring patterns back into the core product.
• Act as the technical point of contact for customers when issues arise.
• Identify friction in onboarding and build automations or tooling to remove it.
• Build internal tools, scripts, and automations that help scale forward deployed engineering.
• Support Sales, Customer Success, and Marketing with technical insights and targeted improvements.
• Investigate and resolve production issues affecting customers and turn learnings into lasting fixes.

Required profile

• Hands‑on programming experience.
• Proven ability to own software or technical systems end‑to‑end.
• Comfortable working directly with customers on technical topics.
• Fluent German (spoken and written).
• Willingness to work on‑site in Berlin in a fast‑moving, build‑mode environment.

Required skills

• TypeScript
• Python
• Sentry
• Grafana
• Langfuse

What we offer

• Competitive total compensation €65,000–€90,000 (cash + equity).
• Beautiful workspace in Berlin Mitte with ping‑pong, PlayStation, and VR.
• Regular team bonding events, happy hours, and off‑sites.
• Deutschland‑Ticket Jobticket for mobility.
• Free dinners, subsidised lunches, and Urban Sports Club subscription.