Head of Customer Delivery

About the role

We are looking for a Head of Customer Delivery to own end‑to‑end success for our industrial optimisation projects. You will work directly with founders and customers, translating complex decision problems into actionable models and guiding projects from initial scoping to commercial rollout.

Key responsibilities

• Lead customer engagements from first contact, dissecting decision problems and defining a minimal viable model.
• Plan, execute and own delivery projects end‑to‑end, ensuring technical solutions meet customer needs.
• Collaborate with data scientists and modellers to design large‑scale optimisation models on real customer data.
• Analyse data, present results to senior management and drive conversion of proofs of value into paid pilots.
• Build and scale the delivery function, defining processes, hiring criteria and strategic delivery partners.

Required profile

• Strong problem‑solving mindset with a hands‑on approach to customer success.
• Experience leading complex, data‑driven projects in an industrial or technical environment.
• Ability to work under tight deadlines and navigate ambiguous, novel processes.
• Excellent communication skills to act as the face of the company with customers.

Required skills

What we offer

• Opportunity to shape and lead a new department alongside the founders.
• Fast‑moving environment with high impact on European industrial decision‑making.
• Exposure to cutting‑edge optimisation technology and real‑world data.