International Key Account Management Specialist (m/f/d)

About the role

We are looking for an International Key Account Management Specialist to join our Global KAM team. The role combines operational expertise with analytical support for tenders, strategic projects and management reporting across our international customer base.

Key responsibilities

• Act as an operations expert within the International KAM team, supporting tenders and improvement projects.
• Provide regular KAM analytics, identify improvement opportunities and develop the analytics framework.
• Prepare and continuously improve reports, presentations, customer overviews and management‑ready documentation.
• Coordinate international tender responses with central departments and relevant countries, handling product matching, pricing and documentation.
• Interact directly with existing customers to deliver required information and ensure high‑quality service.
• Drive improvement projects for the KAM community, including process enhancements and new tools.
• Serve as a link between country KAM organisations and corporate functions such as Pricing, Supply Chain, Purchasing, ESG and Product Management.
• Coach country organisations on best‑in‑class KAM back‑office processes, data maintenance and tender response management.

Required profile

• University degree in Business Administration, International Management or a comparable field.
• Relevant experience in sales operations, key account operations, commercial support or project coordination.
• Good understanding of international sales processes, customer structures and cross‑functional collaboration.
• Strong coordination skills with the ability to manage multiple priorities independently.
• Structured, accurate and proactive working style with a strong sense of ownership.
• Fluent English and proficiency in at least one additional language, both written and spoken.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Experience with CRM systems
• Experience with ERP systems
• Experience with reporting systems

What we offer

• Job bike leasing (JobRad)
• Commuting allowance
• Wellpass membership & corporate benefits
• Company pension scheme
• Opportunities for further training
• Modern equipped workplace
• Company restaurant in Künzelsau or meal vouchers in Cologne
• Attractive conditions for our products in the BERNER online shop