Night Supervisor - Front Office

About the role

Mandarin Oriental, Munich, located in the Old Town, is looking for a Night Supervisor to join its Front Office team. The Night Supervisor ensures smooth operations during the night and reports to the Night Manager.

Key responsibilities

• Ensure smooth and efficient night operations across the hotel
• Create exceptional arrival and departure experiences for guests
• Act as the main point of contact for guest relations and service requests for in-house and external guests
• Maintain accurate guest profiles and high data quality
• Perform daily audits and control of Front Office accounting procedures
• Coordinate operational communication and support with Housekeeping, Engineering and In-Room Dining
• Handle guest concerns professionally and ensure prompt resolution

Required profile

• Vocational training completed in the hospitality or hotel industry
• At least two years of Front Office experience, ideally in a luxury hotel
• Guest-focused mentality and passion for service excellence
• High emotional intelligence and the ability to stay calm under pressure
• Proactive, reliable and solution-oriented approach

Required skills

• Fluency in German and English, written and spoken
• Excellent organizational skills and attention to detail

What we offer

• Learning and development programmes tailored to each stage of your career
• MOstay: complimentary nights and attractive rates for you and your family
• Health benefits and wellness programmes for colleagues worldwide
• Retail retirement plans depending on length of service and role
• Complimentary beverages, small regular tokens of appreciation and gifts
• Special offers and discounts at nearby restaurants and hotels