Receptionist (Protection Team)

About the role

The Receptionist will be the first point of contact for visitors and beneficiaries at the Women and Girls Safe Space (WGSS) in Kisra, Deir Ezzor. Working under the Protection Officer and with technical supervision from the Information Analysis Officer, the role supports the protection team by ensuring a welcoming, organized, and confidential reception environment.

Key responsibilities

• Welcome and greet all visitors, providing a warm and inclusive atmosphere.
• Provide orientation and essential information to beneficiaries upon arrival.
• Register newcomers and maintain accurate physical and electronic participant records.
• Complete and attach required forms and documents to email communications.
• Review colleagues’ work for spelling, grammar, and formatting compliance.
• Operate office equipment (copiers, phone systems) and manage spreadsheets, word processing, and databases.
• Answer telephone calls, take messages, and transfer calls appropriately.
• Maintain organized paper and electronic filing systems.
• Uphold strict confidentiality of beneficiary information.
• Ensure the reception area remains accessible and perform any additional tasks assigned by the Line Manager.

Required profile

• Understanding of humanitarian work and the organization’s mission.
• University degree in Sociology or a related field.
• Excellent interpersonal skills, patience, diplomacy, and respect for diversity.
• Ability to work both independently and as part of a team in a fast‑paced, stressful environment.
• Flexibility to perform varied duties and work irregular hours.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.

What we offer

• Opportunity to contribute to the protection of women and girls in a humanitarian setting.
• Professional development within an international NGO environment.