Relationship Manager (Partner Success Manager)

About the role

Join LexisNexis Risk Solutions as a Relationship Manager (Partner Success Manager) and help drive the success of our strategic partner ecosystem. You will work in a hybrid setting from Frankfurt (or London) to support partner onboarding, adoption, and growth across fraud prevention, identity verification and financial‑crime compliance solutions.

Key responsibilities

• Build and nurture trusted relationships with a portfolio of strategic partners.
• Lead Quarterly Business Reviews and coordinate partner enablement activities.
• Support onboarding, training and ongoing adoption of our SaaS solutions.
• Identify upsell and cross‑sell opportunities in collaboration with Business Development Managers.
• Act as the central liaison between partners and internal sales, product and operations teams.
• Prepare presentations, reports and partner‑focused materials.
• Manage day‑to‑day partner requests, including administrative processes.
• Occasional travel for partner meetings and events.

Required profile

• 2–4 years of experience in account management, customer success or partner management.
• Proven ability to develop long‑lasting client relationships.
• Strong communication and stakeholder‑management skills in both German and English.
• Self‑starter who can balance client‑facing activities with administrative duties.
• Problem‑solving mindset with the capacity to manage multiple priorities independently.

Required skills

• Experience with CRM platforms, preferably Salesforce.

What we offer

• Hybrid working model (typically two days per week in the office).
• Flexibility to work in a way that suits you while engaging with partners virtually and face‑to‑face.
• Opportunities for professional growth within a global, high‑performing sales team.
• Supportive environment that promotes work‑life balance and wellbeing.