Renewals Account Manager

About the role

As a Renewals Account Manager you will own the end‑to‑end renewal process for large, complex enterprise software solutions across assigned markets in Germany. You will work closely with the sales, customer success and product teams to ensure timely renewals, drive recurring revenue growth and protect the existing customer base.

Key responsibilities

• Achieve renewal quota and on‑time renewal targets for assigned accounts.
• Develop and execute MEDDPIC‑based renewal plans in partnership with sales and customer success.
• Identify expansion, cross‑sell and up‑sell opportunities and hand them over to account managers.
• Maintain accurate renewal data, status and reports in Salesforce.com.
• Build trusted relationships with customers and proactively escalate and resolve issues.

Required profile

• Strong knowledge of renewal processes, policies and pricing structures.
• Proven ability to manage multiple enterprise accounts simultaneously while maintaining momentum and satisfaction.
• Direct sales experience engaging senior executives such as VP Operations, CTO, CIO and other decision‑makers.
• Deep understanding of industry trends to align renewal strategies with customer business goals.
• Excellent communication and stakeholder‑management skills.

Required skills

• Salesforce.com