Senior Customer Success Manager – 6‑month Fixed‑Term

About the role

LinkedIn is looking for a Senior Customer Success Manager to join its Munich team on a six‑month fixed‑term contract. In this hybrid role you will partner with Account Directors to ensure enterprise customers realise the full value of LinkedIn Sales Navigator and related solutions.

Key responsibilities

• Act as a trusted advisor to C‑level executives, sales leaders and program managers, guiding them through onboarding and complex implementations.
• Develop and execute customer success plans, defining shared goals, KPIs and adoption strategies.
• Drive product adoption through webinars, onsite sessions and hands‑on coaching, focusing on CRM, marketing automation, BI and sales acceleration integrations.
• Monitor usage and health metrics to proactively address churn risk and ensure renewal.
• Collaborate with Account Directors to align LinkedIn’s sales solutions with customers’ business objectives.

Required profile

• Proven experience in customer success or account management within SaaS or sales‑technology environments.
• Strong consultative and prescriptive communication style, able to influence senior stakeholders.
• Demonstrated ability to manage change initiatives and coach clients on modern selling practices.
• Fluent in English; German language skills are a plus.

Required skills

• Proficiency with LinkedIn Sales Navigator and its integrations (CRM, marketing automation, business intelligence, sales acceleration tools).

What we offer

• Hybrid work model with flexibility to work from home and the Munich office.
• Opportunity to work for a global leader in professional networking and develop expertise in cutting‑edge sales technology.
• Access to LinkedIn’s internal learning resources and career development programs.