Senior Support Engineer – EMEA

About the role

Qdrant is looking for a Senior Support Engineer to help customers run its open‑source vector search engine in production. You’ll work in Kubernetes‑heavy, cloud‑native environments, troubleshoot complex issues, and build tools that accelerate the support function.

Key responsibilities

• Provide direct, Slack‑first technical support to customers, primarily asynchronous.
• Troubleshoot production problems across Kubernetes, cloud infrastructure, networking, storage, and the database layer.
• Lead incident investigations, turning recurring problems into documented diagnostics and repeatable fixes.
• Partner with engineering and platform teams to resolve issues and feed learnings back into the product.
• Build and maintain internal tools that improve support workflow speed and observability.
• Write and maintain clear documentation for customers and internal teams.

Required profile

• 5+ years in a customer‑facing support or infrastructure role, preferably with production Kubernetes environments.
• Strong hands‑on Kubernetes skills; CKA certification is a plus.
• Proficient in Python or a similar scripting language.
• Experience with Kafka or comparable distributed systems.
• Comfortable working in AWS, GCP, or Azure.
• Solid understanding of database internals under production load.
• Proactive, ownership‑driven mindset and clear communication skills.

Required skills

• Kubernetes
• Python
• Kafka
• AWS
• GCP
• Azure
• Database internals
• Terraform
• Prometheus
• Grafana

What we offer

• Remote‑first, international team working on cutting‑edge AI infrastructure.
• Competitive salary with additional perks.
• Flexible working hours and async‑friendly culture.
• High ownership and real impact on product development.
• Open‑source, engineering‑driven culture with choice of laptop equipment.
• For US‑based employees: 401k match, health, dental, vision insurance, and flexible PTO.