Test & Support Expert – Broadcast Video

About the role

RIEDEL Communications is seeking a Test & Support Expert for its Broadcast Video portfolio. You will ensure the quality and reliability of new hardware, firmware and software releases for MediorNet TDM Video solutions.

Key responsibilities

• Develop, define and execute release test cases for new products and document results.
• Perform exploratory and user‑acceptance testing, log bugs in Jira and work with R&D, Product Management and Support to resolve them.
• Provide second‑ and third‑level technical support for internal and external customers.
• Deliver internal training and knowledge‑transfer sessions for global support and professional services teams.

Required profile

• Proven experience in broadcast, live event production or television environments with strong knowledge of SDI and IP video technologies.
• Good understanding of IP networking concepts such as VLANs, IGMP, PTP and switch configuration.
• Experience with Windows and Linux environments; familiarity with virtualization, monitoring tools and cloud video processing is a plus.
• Strong analytical, troubleshooting and problem‑solving skills combined with a structured, quality‑focused working style.

Required skills

• SDI
• IP video
• SMPTE 2110
• VLAN, IGMP, PTP
• Windows
• Linux
• Virtualization
• Monitoring tools
• Cloud video processing
• Jira

What we offer

• Flexible working time system with hybrid mobile working.
• Individual development and training opportunities.
• Inclusive, diverse culture focused on personal growth.