Warehouse Operations Specialist

About the role

iMile is seeking a Warehouse Operations Specialist to lead the development and management of our delivery partner network across assigned regions. In this role you will ensure seamless integration of franchisees and parcel delivery partners, driving performance and service excellence for our e‑commerce logistics solutions.

Key responsibilities

• Identify, onboard, and manage franchisees and regional parcel delivery partners, ensuring alignment with iMile’s operational standards and business goals.
• Lead the integration of partners into the iMile delivery network, providing comprehensive training and ongoing support.
• Monitor key performance indicators (KPIs) to ensure high‑quality performance.
• Act as the liaison between partners and internal operations teams, identifying issues, resolving operational challenges, and continuously improving delivery efficiency and service levels.
• Drive regional growth by expanding delivery coverage, enhancing operational efficiency, and elevating customer service quality across assigned areas.
• Take ownership of performance targets, ensuring KPIs are consistently met or exceeded.

Required profile

• Proven experience in logistics or channel/partner management.
• Strong sense of ownership and accountability.
• Demonstrated ability to manage partners and deliver results.
• Analytical mindset with strong problem‑solving skills and a hands‑on approach.
• Excellent communication, coordination, and stakeholder management skills.
• Comfortable navigating ambiguity and working independently in a rapidly evolving environment.
• Fluent German and English language skills; additional languages are a plus.

Required skills