Assistant Front Office Manager (m/f/d)

About the role

The 25hours Hotel in Hamburg's HafenCity district, which has a nautical theme, is looking for an Assistant Front Office Manager (m/f/d) to join its 18-strong reception team. The team welcomes guests from check-in until they leave, and the two 25hours hotels work closely together because they are only a short walk apart.

Key responsibilities

• Resource planning and team management, supporting colleagues' development together with the Front Office Manager
• Ensuring the duty roster is completed fairly, on time and with regard for business
• Making sure the reception runs smoothly when guests arrive and that the team's administrative processes work perfectly
• Supporting colleagues during busy check-in periods and handling sudden changes of plan

Required profile

• Completed training in the hotel business and some management experience
• Fluent English
• Able to inspire both colleagues and guests, knows the local area and has tips for socialising
• A hands-on person who admits mistakes openly

What we offer

• Full-time work four days a week with three days off each week
• Free accommodation of up to 10 nights per year at the 25hours hotels
• Discounts through the Ennismore group on bars, restaurants and hotel bookings worldwide
• Offers from cooperation partners
• Openness to part-time work, mini-jobs and other adjustments