CRM Specialist
Savage X Fenty · Berlin
Job description
About the role
We are looking for a detail‑oriented CRM Specialist to join our Growth team in Berlin. You will own the technical execution, optimisation and analysis of CRM initiatives across the customer lifecycle for Savage X Fenty EU.
Key responsibilities
- Oversee day‑to‑day operations of the CRM system, ensuring data integrity, accuracy and security.
- Develop and implement customer segmentation strategies for personalised multi‑channel campaigns.
- Plan, execute and analyse campaigns across email, SMS, app, push notifications and other channels.
- Manage promotional campaign setup, testing, deployment and post‑campaign reporting.
- Own app‑based CRM strategy, messaging and customer journeys to drive engagement and conversion.
- Collaborate with Marketing, Product, Merchandising, Design and Analytics teams to align CRM initiatives with business objectives.
Required profile
- Strong analytical mindset with exceptional attention to detail.
- Comfortable working with complex customer data, campaign logic and segmentation.
- Experience in a direct‑to‑consumer, membership‑based business is a plus.
Required skills
- Proficiency with CRM platforms and marketing automation tools.
- Experience managing multi‑channel campaigns (email, SMS, push, app).
- Ability to maintain data integrity and security within CRM systems.
What we offer
- Opportunity to shape CRM strategy for a fast‑growing fashion brand.
- Collaborative environment with cross‑functional teams.
- Competitive compensation and benefits package.
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Published 1 month ago
Expires 2 weeks from now
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Savage X Fenty
Berlin
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