Customer Service Manager – Customer Definition Centre

About the role

As a Customer Service Manager in the Customer Definition Centre, you will be the main point of contact for airline customers and leasing companies during cabin definition and customization projects. You will ensure a first‑class experience by coordinating meetings, workshops and mock‑up presentations.

Key responsibilities

• Act as primary liaison for airline and leasing customers throughout cabin definition activities.
• Plan, prepare and drive customer‑specific meeting agendas aligned with project milestones.
• Coordinate internal departments, program teams and cabin suppliers to deliver seamless customer sessions.
• Work with technical teams to provide high‑quality customized cabin mock‑ups and presentation environments.
• Ensure availability of subject‑matter experts, equipment and resources for each customer interaction.
• Facilitate communication between customers and internal stakeholders to support decision‑making.
• Build and maintain strong relationships with customers and internal business partners.
• Monitor customer requirements and proactively address issues to guarantee a successful journey.

Required profile

• Bachelor’s degree in Business Administration, Aviation Management, Hospitality Management, Engineering or a comparable field.
• Previous experience in customer service, project coordination, hospitality or account management.
• Experience in an international environment; aviation or aerospace background is highly desirable.
• Strong communication and interpersonal skills, able to interact confidently at all organizational levels.
• Excellent organizational abilities with strong attention to detail.
• Ability to work independently while managing multiple stakeholders and priorities.
• Fluent English (written and spoken); additional languages are a plus.

Required skills

What we offer

• Future‑oriented workplace with a permanent employment contract.
• Attractive compensation package.
• Option for mobile (remote) work after agreement.
• Individual internal and external training opportunities.
• Flexible working hours with a flex‑time account system.
• Personal contact person for support.