Customer Success Team Assistant (Part‑time)

About the role

We are looking for a reliable, detail‑oriented Customer Success Team Assistant to support our Customer Support and Application Support teams. This part‑time, mid‑level position will involve creating and maintaining documentation, handling data‑related tasks, and assisting with day‑to‑day operational activities in a fast‑growing SaaS startup.

Key responsibilities

• Create and maintain customer and internal knowledge articles, user guides, process documentation, release notes, FAQs and other support materials.
• Collaborate with Managing Directors and technical subject‑matter experts to gather information and produce accurate documentation.
• Document platform administration, system configurations, customer‑specific setups, implementation processes, data‑management activities and troubleshooting procedures.
• Maintain release notes and product‑update communications for new features, enhancements and bug fixes.
• Collect recurring customer questions and develop structured FAQ resources.
• Perform data entry, validation and import activities using Excel and CSV files.
• Support customer data‑management processes and ensure data accuracy across environments.
• Assist with administrative tasks that support Customer Success activities and platform configuration updates.

Required profile

• Background in Communication, Media Studies, Writing or equivalent professional experience creating technical documentation.
• Previous experience in a customer‑facing or technical support role, preferably using Jira or ServiceNow.
• Strong attention to detail, excellent organizational and time‑management skills.
• Clear written communication ability for producing user‑friendly documentation.
• Basic comfort with software tools and structured data handling.

Required skills

• Excel
• CSV handling
• Jira
• ServiceNow