Delivery Solutions Manager

About the role

Join Zalando’s Delivery team to shape the end‑to‑end delivery and return experience for millions of customers. You will drive improvements in speed, cost and satisfaction while collaborating with cross‑functional partners such as Linehaul, Customer Service, Warehousing and Tech.

Key responsibilities

• Manage delivery and return flows, monitoring performance KPIs.
• Design, plan and implement new service propositions and carrier products to enhance the customer experience.
• Maintain relationships with external CEP service providers and report carrier performance.

Required profile

• University degree or apprenticeship focused on Transport or Supply Chain.
• Minimum 3 years of logistics, transport or carrier management experience in e‑commerce.
• Strong communication skills in English; additional EU language is a plus.

Required skills

• Advanced Excel or Google Sheets proficiency.
• Familiarity with Microstrategy reporting tools.

What we offer

• 27 days of holiday (increasing with tenure) and 2 paid volunteering days.
• Employee share programme and up to 40 % discount on Zalando fashion and beauty products.
• Relocation assistance, family services, health and wellbeing options, and mental health support.