This job is no longer available
This job expired on 01/09/2026. It no longer accepts applications.
Freelance Onsite IT Support Technician (Level 1 & 2)
Everience Benelux · Munich
Job description
About the role
Everience is seeking a freelance technician to provide on‑site IT support at a client location in Munich. You will be responsible for delivering both Level 1 and Level 2 assistance, ensuring the smooth operation of the client’s IT environment.
Key responsibilities
- Provide on‑site technical support for hardware, software, and network issues.
- Handle incident tickets using ServiceNow and ensure timely resolution.
- Maintain and troubleshoot Microsoft Entra ID (Azure Active Directory) configurations.
- Assist end‑users with technical queries and deliver high‑quality service.
- Collaborate with internal teams and stakeholders to improve IT performance.
Required profile
- Proven experience in both Level 1 and Level 2 IT support roles.
- Strong problem‑solving attitude and proactive approach.
- Excellent communication skills in German and English.
- Ability to work independently on‑site and adapt to client needs.
Required skills
- Microsoft Entra ID (Azure Active Directory) administration.
- ServiceNow ticket and incident management.
- Hardware and software troubleshooting.
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Everience Benelux
Munich