Freelance Onsite PC Technician – Level 1 & 2 Support

About the role

Everience is looking for a freelance PC Technician to work onsite in Munich, providing first‑ and second‑level support to end users. You will help set up new devices, assist with everyday Office 365 tasks, and act as an escalation point for more complex technical issues.

Key responsibilities

• Deliver Level 1 support for Office applications, especially Office 365.
• Perform initial setup and deployment of new computers using internal tools.
• Onboard users to Everience’s IT ecosystem and provide printer support.
• Provide Level 2 assistance for network components such as firewalls, switches, and connectivity issues.
• Serve as escalation point for advanced technical problems.

Required profile

• Fluent in German and English.
• Proven experience in both Level 1 and Level 2 IT support.
• Valid work permit for Germany.
• Ability to work 5 days a week, 8 hours per day onsite.

Required skills

• Microsoft Entra ID (Azure AD administration)
• ServiceNow ticketing and incident management
• Office 365 administration
• Printer troubleshooting
• Firewall configuration
• Switch configuration
• Network connectivity troubleshooting

What we offer

• Freelance contract with flexible engagement.
• Opportunity to work with a leading digital technology consultancy.
• Access to training on internal deployment tools.