IT Support Engineer – Enterprise Site & Video Conferencing

About the role

The IT Support Engineer joins NVIDIA’s Site Reliability Operations (SRO) to provide enterprise site support and manage video‑conferencing and audiovisual systems across global locations. The role combines hands‑on technical assistance with ownership of collaboration technology, ensuring a seamless workplace experience for employees and executives.

Key responsibilities

• Serve as the primary on‑site IT point of contact for SRO, delivering break/fix support, new‑hire onboarding, hardware provisioning, and desk‑side assistance.
• Resolve hardware, software, access, and peripheral incidents while meeting established service level objectives.
• Triage, investigate, and resolve complex technical issues; partner with Site Reliability Engineering teams for root‑cause analysis.
• Identify recurring incident trends and implement automation, self‑service tools, and process improvements.
• Maintain operational readiness of local IT infrastructure, including network equipment rooms (NER/IDF), IT vending machines, and lab environments.
• Support office build‑outs, site expansions, lifecycle management initiatives, and provide after‑hours/ weekend support for critical incidents.
• Lead the operational health of enterprise video‑conferencing and AV systems (Cisco, Poly) across assigned sites.
• Install, configure, maintain, and troubleshoot collaboration hardware such as codecs, touch panels, cameras, microphones, speakers, amplifiers, digital signal processors (DSPs), displays, and AV control processors.
• Validate audio and video quality in conference rooms to ensure they meet NVIDIA collaboration standards.

Required profile

• Proven experience delivering enterprise site support and video‑conferencing operations.
• Ability to troubleshoot hardware and software issues while adhering to service level targets.
• Strong analytical skills for root‑cause analysis and continuous process improvement.
• Willingness to work on‑site and provide after‑hours support for critical incidents.
• Effective collaboration with global engineering, facilities, and IT teams.

Required skills

• Cisco collaboration endpoints
• Poly AV equipment
• Codecs
• Touch panels
• Cameras
• Microphones
• Speakers
• Amplifiers
• Digital signal processors (DSPs)
• Displays
• AV control processors
• Network equipment rooms (NER/IDF)
• IT vending machines
• Hardware provisioning
• Break/fix support
• New‑hire onboarding
• Desk‑side support
• Incident triage
• Root‑cause analysis
• Automation
• Lab environment management