IT Technician

About the role

CloudHQ is seeking a proactive IT Technician to provide end‑to‑end L1‑L3 support across its global data‑centre organisation. The role ensures smooth operation of devices, applications and cloud services while supporting Microsoft 365 and Azure environments.

Key responsibilities

• Deliver Level 1‑3 IT support to internal users and contractors across the data‑centre organisation.
• Manage tickets in the company’s IT service management system, providing timely updates and clear communication.
• Install, configure and maintain end‑user devices (laptops, mobile devices) in a Microsoft Windows environment.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive) and troubleshoot related issues.
• Administer and support BOX file‑sharing system for global users.
• Manage Azure cloud services, including identity management with Microsoft Entra ID (Azure AD).
• Deploy, configure and monitor mobile device management solutions such as Intune.
• Ensure GDPR compliance and adherence to company security policies.
• Provide onboarding and off‑boarding IT support for employees and contractors.
• Maintain accurate IT documentation, asset inventory and configuration records.
• Escalate complex issues to senior engineers or vendors when required.
• Collaborate with network, security and data‑centre operations teams on cross‑functional matters.
• Participate in IT projects such as software rollouts, upgrades and infrastructure improvements.
• Deliver user training to improve IT literacy across the organisation.

Required profile

• Proven experience in an IT Support Engineer, Systems Engineer or similar role (Level 2‑3 support).
• Strong hands‑on experience with Microsoft 365 and Azure cloud services.
• Practical knowledge of Microsoft Entra ID (Azure AD) for user and group management.
• Solid understanding of Windows operating systems and administration.
• Experience with MDM solutions (Intune or equivalent).
• Familiarity with IT service desk/ticketing systems and ITIL best practices.
• Knowledge of GDPR requirements and enterprise‑level IT security best practices.
• Excellent communication and interpersonal skills.

Required skills

• Microsoft 365
• Azure cloud services
• Microsoft Entra ID (Azure AD)
• Windows operating system administration
• Intune (or equivalent MDM)
• BOX file‑sharing platform
• IT service desk/ticketing system
• ITIL processes