Junior IT Support – Digital Workplace

About the role

Join MOIA’s Digital Workplace team as a Junior IT Support specialist. You will help employees in the Munich office with everyday IT needs while gaining hands‑on experience with modern, cloud‑first tools.

Key responsibilities

• Provide first‑level, near‑desk support for Munich office staff via the ticketing system.
• Assist with daily use of Apple devices and workplace hardware.
• Support onboarding and off‑boarding processes, including device setup and access provisioning.
• Maintain and troubleshoot SaaS tools such as Microsoft 365, Okta, Slack, Atlassian and Miro.
• Help with device deployment, inventory management and basic maintenance.
• Escalate complex issues to senior IT colleagues when required.
• Contribute to IT documentation and suggest process improvements.
• Learn and apply best practices for security, identity management and digital workplace tools.

Required profile

• First experience in IT support, helpdesk or a similar role.
• Hands‑on experience with Apple devices in a professional or educational setting.
• Interest in cloud‑based workplace tools and modern IT setups.
• Willingness to learn MDM solutions (e.g., Jamf, Microsoft Endpoint Management).
• Comfortable working with ticket‑based systems and following structured processes.
• Strong service orientation and reliable onsite presence.
• Excellent English (C1) and at least B1 German communication skills.

Required skills

• Apple devices
• Microsoft 365
• Okta
• Slack
• Atlassian suite
• Miro
• MDM solutions (Jamf, Microsoft Endpoint Management)
• Ticketing systems
• SSO and MFA concepts

What we offer

• Competitive salary with bonus potential.
• Hybrid work setup with flexibility to work from home or office.
• Flexible working hours and arrangements for personal needs.
• Home‑office budget and monthly expense allowance.
• Option to work remotely outside Germany up to 6 weeks per year.