Key Account Manager DACH

About the role

As Key Account Manager, you will own a focused portfolio of about 10 to 15 strategically important enterprise accounts, strengthening Planon's position, identifying expansion opportunities and building account strategies that create lasting customer value. You will work with complex organisations and senior stakeholders, primarily across Germany, with occasional travel to Austria and Switzerland. This is a customer-facing role with regular travel, typically two to three days per week, and a flexible approach to office presence.

Key responsibilities

• Own and grow a portfolio of strategic enterprise customers, building strong relationships and creating account plans that drive recurring revenue growth.
• Identify and develop upsell, cross-sell and broader solution opportunities, managing them end-to-end with a reliable pipeline and forecast.
• Act as a strategic commercial partner to senior stakeholders, translating their business needs into relevant solutions and value propositions.
• Collaborate with internal teams and partners to strengthen customer success, identify risks early and protect and grow customer relationships.
• Maintain accurate customer and opportunity information in Salesforce and travel regularly to customers, primarily in Germany and, when required, in Austria and Switzerland.

Required profile

• Minimum of 5 years' experience in enterprise software sales or strategic account management, with proven experience in IWMS and/or complex ERP or SaaS solutions; experience in the facility management service provider sector is welcome.
• A strong track record of growing existing enterprise accounts through upsell, cross-sell, renewals and broader solution adoption.
• Experience developing strategic account plans and building relationships with senior decision-makers in complex enterprise organisations.
• Excellent command of Swiss-German and English.
• Willingness to travel regularly to customers in Germany, Austria and Switzerland.

Required skills

• Salesforce
• Pipeline management and forecasting discipline
• Nice to have: practical experience using AI tools to improve sales productivity

What we offer

• Hybrid working with a healthy work-life balance
• A collaborative, learning-oriented environment with opportunities for continuous development
• The chance to work with leading enterprise customers and make a visible commercial impact