Legal Intake Specialist

About the role

We are seeking a Legal Intake Specialist to become the first point of contact for individuals seeking legal support in Germany. Working remotely, you will combine client service, communication, and consultative skills to understand callers’ needs, qualify opportunities, and connect them with the right legal resources.

Key responsibilities

• Handle inbound calls from potential clients with empathy, professionalism, and active listening.
• Qualify leads by gathering relevant information, assessing client needs, and determining suitability for available legal services.
• Schedule consultation appointments while meeting weekly booking goals and conversion targets.
• Complete intake documentation accurately within legal CRM systems, ensuring records are complete and up‑to‑date.
• Follow up with potential clients, answer pre‑consultation questions, and maintain engagement until appointments are confirmed.
• Manage sensitive client information with discretion and confidentiality.
• Participate in regular call reviews and coaching sessions to improve communication techniques and conversion performance.
• Collaborate with internal teams to ensure qualified opportunities are transferred smoothly.

Required profile

• 3‑5 years of experience in legal intake, client relations, or legal administration within a law‑firm environment.
• Strong consultative communication skills and the ability to build trust with potential clients.
• Excellent spoken English with a warm, confident, and professional demeanor.
• High attention to detail and ability to manage sensitive personal situations.

Required skills

• Experience with legal CRM platforms such as Lawmatics.

What we offer

• Fully remote work arrangement.
• Opportunity to make a meaningful impact from the first client interaction.
• Collaboration with experienced legal professionals and contribution to business growth.