Product Manager - Business Automation

About the role

Delivery Hero is looking for a Product Manager to join the Enterprise Technology Services team. You will drive high‑visibility Agentic AI initiatives that automate manual processes across People & Culture, Legal and other internal departments, delivering measurable operational impact.

Key responsibilities

• Define and own the strategic roadmap for internal AI and automation tools, aligning with business objectives.
• Identify bottlenecks, assess organisational challenges and prioritize automation opportunities.
• Lead end‑to‑end product lifecycles for AI projects such as large‑scale agents, Slack‑integrated bots, enterprise search and n8n workflows.
• Set, track and iterate on success metrics including financial savings, hours saved, ticket deflection and AI adoption rates.
• Facilitate cross‑functional collaboration with engineering, operations and senior stakeholders to manage dependencies and mitigate risks.
• Produce structured communications, status updates and decision‑support materials for executive visibility.

Required profile

• Proven experience in technical program management, product management or strategic operations within a large enterprise.
• Pragmatic AI advocate with daily expert‑level use of AI tools such as Claude or Gemini.
• Strong stakeholder‑management skills, able to influence without direct authority.
• Ability to translate ambiguous problems into clear, prioritised engineering backlogs and define product KPIs.

Required skills

• Claude
• Gemini
• Slack
• Google Workspace
• Workday
• Atlassian
• n8n