Receptionist – Guest Services (Munich)

About the role

We are looking for a friendly and professional Receptionist to join our Limehome team in Munich Pasing. You will be the first point of contact for our guests, ensuring a smooth check‑in experience and providing personalized service throughout their stay.

Key responsibilities

• Welcome guests on arrival, manage check‑in and answer questions with warmth.
• Handle guest requests and complaints, applying service recovery techniques.
• Provide local recommendations on restaurants, transport and sightseeing.
• Operate the Property Management System (PMS) – update room status, maintain guest profiles and coordinate room readiness.
• Prepare cocktails, specialty coffees and other beverages for the in‑house bar.
• Collaborate with Operations, Guest Experience, housekeeping and maintenance to resolve issues.
• Contribute to a memorable property experience and encourage positive guest reviews.

Required profile

• High School Diploma in Tourism, Hospitality Management or equivalent experience.
• Fluent in English and German, both written and spoken.
• 1‑2 years of hospitality operations experience, preferably front‑office.
• Strong organizational and multitasking abilities, adaptable to shifting priorities.
• Confident in conflict resolution with guests and partners.
• Comfortable using project‑management software and quick to learn new tools.
• Willingness to work shifts and weekends.

Required skills

• Property Management System (PMS) usage
• Project management software

What we offer

• Competitive salary for living comfortably in Munich.
• Continuous feedback and peer reviews for personal development.
• Team spirit with regular lunches and events.
• Up to 28 paid vacation days per year.
• Mental‑health support through Nilo.health.
• Staycations in a Limehome suite and additional benefits.