Senior Customer Success Manager

About the role

As a Senior Customer Success Manager, you will help our customers make the most of remberg’s modern, agentic maintenance software. You will be responsible for holistic enablement and consulting, delivering a great customer experience that fuels success stories and drives growth.

Key responsibilities

• Manage the full customer lifecycle and build long‑term, trust‑based relationships.
• Onboard new customers quickly and enable them to fully leverage the platform.
• Identify growth opportunities and collaborate with sales for upselling.
• Act as the voice of customers, feeding their needs into product development.
• Challenge the status quo and continuously improve Customer Success processes.

Required profile

• 3+ years in strategy/process consulting, Customer Success, Account Management or similar, preferably B2B software or manufacturing.
• Strong business acumen and customer focus to promote adoption, upsell and prevent churn.
• Passion for customer interaction, goal‑oriented mindset and excellent communication.
• Experience designing and delivering impactful workshops and training sessions.
• Analytical, problem‑solving abilities with technical affinity and calm under pressure.
• Fluent in German (C2) and English (C1), both written and spoken.

What we offer

• Competitive compensation package with salary, benefits and equity, reviewed annually.
• State‑of‑the‑art tools and equipment for a modern, efficient setup.
• Health and wellness benefits including Nilo Health, JobRad and fitness card options.
• Prime office location in the heart of Munich with a lively culture (3 days/week onsite).
• Work‑from‑anywhere flexibility – up to 3 months remote per year.
• 30 vacation days plus additional paid volunteering and educational leave.
• €1,500 development budget and one day of educational leave per year.